We do our best to adhere to any issues our tenants have. However, in certain situations and scenarios you might not be happy with the outcome. That is why we’re part of a Government Authorised Consumer Redress Scheme, Property Redress Scheme (PRS).
At PRS you can raise a complaint or issue and discuss the matter with a third party professional and seek advice from. It’s like citizens advice but specialised in property for tenants. So you’re always in safe hands and have somewhere to turn to.
Membership No: PRS016279